Terms of Service

1. Scope and agreements

These Terms of Service apply to your use of the Hazard Terrain website and platform. By signing in or using the platform for an organization, you confirm that you are authorized to act for that organization. A signed service agreement, order form or data processing agreement between your organization and Hazard Terrain controls if it conflicts with these terms. Nothing in these terms waives any immunity, privilege or legal protection available to a public agency under applicable law.

2. Accounts and access

Accounts are created or approved by Hazard Terrain or your organization’s administrators, and access depends on your assigned role and jurisdictions. Keep your sign-in credentials confidential and tell your administrator or us right away if you suspect unauthorized use. Administrators are responsible for giving access only to appropriate people and for removing access when it is no longer needed.

3. Customer data and ownership

Plans, documents, survey responses and other information your organization submits (“Customer Data”) remain your organization’s. Your organization gives Hazard Terrain a limited permission to host, copy, process, transmit and display Customer Data as needed to provide the service. That includes the AI drafting and research features you choose to use. Hazard Terrain owns the platform, its software, design and branding. Third-party data and map sources remain subject to their own licenses and terms.

4. Acceptable use

Use the platform only for lawful purposes. Do not:

• access, or try to access, another customer’s or jurisdiction’s data without authorization;
• get around authentication, permissions or usage limits;
• scrape or bulk-extract the platform by automated means without our permission;
• upload malware or unlawful, infringing or deceptive content;
• scan, probe or load-test the platform without authorization, or disrupt it;
• use surveys, comments or contact forms to harass people or send spam; or
• infringe or misuse anyone’s intellectual property.

If you believe you have found a security vulnerability, please report it through Contact Us using the topic “Security concern,” and do not access or change data that does not belong to you.

5. Planning decision support

Hazard Terrain is a decision-support tool for hazard mitigation and emergency management planning. It is not an emergency dispatch or 911 service, not an official source of warnings or alerts, and does not provide engineering, legal or professional certification. Using the platform does not guarantee that FEMA, a state or any other agency will approve a plan.

Maps, hazard data and other datasets can contain errors, gaps or outdated information. Their accuracy, completeness and timeliness are not guaranteed. Check data sources, dates and coverage before relying on them. AI-generated content is a draft that people must review. Your organization is responsible for the content of its plans and for its final decisions.

6. Public surveys and comments

The organization that sponsors a public survey or comment period controls it and its responses. Responses may be subject to public records laws. Contact details respondents provide are not automatically published, but neither Hazard Terrain nor the sponsor can promise absolute confidentiality.

7. Third-party services and data

The platform depends on third-party services such as hosting, database, maps, email and AI providers, and on public datasets. Their availability and terms are outside our control. Use of third-party data is subject to that data’s license and attribution requirements.

8. Subscriptions and fees

Fees, billing, renewal, cancellation and any refunds are governed only by the written agreement or order between your organization and Hazard Terrain. These terms do not create any charges or trial terms.

9. Availability, suspension and termination

We work to keep the platform available, but it may be unavailable during maintenance, updates or events outside our control. We may suspend access where reasonably necessary to address a security risk, suspected misuse or a breach of these terms. Either party may end access as allowed by your organization’s agreement and applicable law. Closing an account does not automatically delete customer planning records. Data export and retention follow your organization’s agreement and applicable records laws.

10. Disclaimers and limits of liability

To the extent the law permits, and except as stated in a signed agreement, the platform is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose or non-infringement. To the extent the law permits, Hazard Terrain is not liable for indirect, incidental, special or consequential damages from use of the platform. Any cap on liability applies only if it is in a signed agreement. Nothing in these terms limits rights or liability that cannot be limited under applicable law.

11. Questions and disputes

If you have a concern about the platform or these terms, please contact us first through Contact Us so we can try to resolve it. Disputes are governed by your organization’s written agreement with Hazard Terrain, if there is one, and by applicable law.

12. Changes to these terms

We may update these terms. The date at the top shows the current version. If we make material changes, we will give reasonable notice. Where required, users may be asked to accept the updated terms when they next sign in. See also our Privacy Policy and Cookie Policy.